Privacy Policy
Ortega Cleaners
Effective Date: January 1st 2019
Last Updated: January 1st 2026
Ortega Cleaners (“Ortega Cleaners,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services, visit our website, interact with us in-store, or communicate with us through our systems.
This policy complies with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
1. Information We Collect
We collect personal information directly from customers and through our service platforms.
Information You Provide
Information Collected Automatically
When using our website or online services:
Information From Our Service Platform
We use SMRT Systems for:
Information processed through SMRT is used solely to operate and support Ortega Cleaners services.
2. How We Use Your Information
We use personal information to:
3. SMS & Email Communications
By providing your phone number or email address, you consent to receive:
If you opt into marketing, you may receive promotions and announcements.
You can opt out at any time:
We do not sell or share SMS consent or personal contact information with third parties for marketing purposes.
4. Sharing of Personal Information
We do not sell personal information.
We may share information only with trusted vendors necessary to operate our business, including:
These providers are required to safeguard your information and use it only for service delivery.
We may disclose information when required by law or to protect our legal rights and operations.
5. Payment Information
Payment transactions are processed through secure third-party payment processors integrated with our POS system. Ortega Cleaners does not store full credit card numbers.
6. Cookies & Website Tracking
Our website may use cookies and analytics tools to:
You may disable cookies through browser settings.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:
No method of transmission or storage is completely secure, but we take appropriate measures to reduce risk.
8. California Privacy Rights (CCPA/CPRA)
California residents have the right to:
Right to Know
Request details about the personal information we collect and how it is used.
Right to Delete
Request deletion of personal information, subject to legal and operational exceptions.
Right to Correct
Request correction of inaccurate personal information.
Right to Limit Use of Sensitive Information
Limit how sensitive data is used.
Right to Opt-Out
We do not sell personal information.
Right to Non-Discrimination
We will not discriminate against customers for exercising privacy rights.
To submit a privacy request:
Email: ortegacleaners27184@gmail.com
Phone: (949) 248-3405
We may verify your identity before processing requests.
9. Data Retention
We retain personal information only as long as necessary to:
10. Third-Party Services
Our website and operations may rely on third-party services. These providers maintain their own privacy policies and data protections.
11. Children’s Privacy
Our services are not directed to individuals under 13 years old, and we do not knowingly collect personal information from children.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
13. Contact Information
Ortega Cleaners
San Juan Capistrano, California
Phone: (949) 248-3405
Customer Service: (949) 562-9121
Website: www.ortegacleaners.com
Privacy Contact Email: ortegacleaners27184@gmail.com
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