What to expect when you trust us with your garments

At Ortega Cleaners, we know your clothing is more than just fabric — it represents your work, your events, your memories, and your everyday life. Our goal is to care for every item with the same attention and respect we would give our own.

Here’s what you can expect when working with us.

We follow industry-approved cleaning methods, manufacturer care labels, and years of hands-on experience to safely clean and finish your garments. Every item is inspected, processed, and handled with care by trained professionals.

While we strive for the best results possible, some factors are outside anyone’s control — such as fabric age, prior wear, manufacturer defects, or stains that have already set. We will always do our best, and we will always be honest about what’s achievable.

We specialize in advanced stain removal and treat every stain individually. Many come out beautifully. Some don’t.

Certain stains become permanent over time or after home washing and drying. When that happens, it isn’t due to lack of effort — it’s the nature of the fabric and the stain itself. Our priority is always protecting the garment first.

If we see something concerning — damage, delicate fabric, missing buttons, or risk during cleaning — we may reach out before processing.

You can always help us by pointing out:

• stains
• fragile areas
• special care requests
• sentimental or high-value items

The more we know, the better we can care for your garments.